Control 4 Napster/ Rhapsody Errors!

A L E R T ! Rhapsody Errors

We have received reports of interruptions to the playback of music through Napster (previously known as Rhapsody) on Control4 systems. Napster has started a transition from the previous RAD file format to AAC. The transition is happening gradually as they process their entire music

The new AAC format is not currently support by Control4, therefore songs that have been converted cannot playback through our systems. This is causing some playback issues, including songs to appear to be missing or unplayable, as well as introducing long pauses between tracks in a playlist.

We wanted to alert you that we are aware of this incompatibility and are laser-focused on rectifying the issue quickly and diligently. We will be notifying customers that are currently using Napster (Rhapsody) within their homes so they are aware of the issue.

We appreciate your patience as we work on a solution, once the issue has been resolved we will let you and your customers know.